Is this custom to each business?

Yes. The demo shows the pattern, but each client gets their own services, rules, software handoffs, and escalation paths.

Can a human stay in control?

Yes. Sensitive steps can require approval, and the agent can route to a person whenever the workflow calls for it.

Kova needs business details, approved scripts, lead sources, software access or handoff rules, and a final QA pass.

Kova solution

Kova turns repetitive calls, chats, forms, and follow-up into a visible system your team can trust.

Call proof

Proof clients can inspect

Lead source stays attached

Tasks and summaries are visible

Owner reports show what happened

Map the lead sources and client software.

Configure scripts, fields, rules, and approvals.

Run demo scenarios before launch.

Related capabilities stay behind the receptionist until the call proof is working.

Map the script, routing, owner actions, and proof flow for one client account.