Custom receptionists built around your industry.
Every industry has different urgency, intake rules, service language, escalation paths, and follow-up opportunities. Kova gives each vertical its own receptionist behavior, call flow, and owner proof.
Electricians
Kova answers electrical service calls, qualifies emergencies, captures job details, books appointments, and keeps owners updated automatically.
View playbook →HVAC Companies
Kova captures no-cool calls, replacement leads, maintenance requests, and after-hours emergencies without letting revenue leak to competitors.
View playbook →Plumbing Companies
From burst pipes to drain cleaning, Kova collects the right details, routes emergencies, books jobs, and triggers follow-up automatically.
View playbook →Roofing Companies
Kova answers roof leak calls, qualifies storm damage leads, schedules inspections, and follows up on estimates automatically.
View playbook →Garage Door Companies
Kova qualifies broken springs, opener issues, stuck doors, and emergency repairs while routing urgent calls to your team.
View playbook →Pest Control Companies
Kova captures infestation details, schedules inspections, follows up with quotes, and reminds customers about recurring service.
View playbook →Landscaping & Lawn Care
Kova qualifies lawn maintenance, irrigation, seasonal cleanup, and design requests so your team can focus on production.
View playbook →Pool & Spa Service
Kova handles repair calls, green pool requests, equipment issues, maintenance plans, and customer follow-up.
View playbook →Cleaning & Maid Services
Kova qualifies home size, service type, recurring needs, move-out cleans, and booking preferences automatically.
View playbook →Restoration Companies
Kova answers water damage, fire damage, mold, and emergency mitigation calls with fast routing and owner alerts.
View playbook →Locksmiths
Kova handles lockouts, rekeys, commercial access control inquiries, and after-hours service requests.
View playbook →Towing & Roadside Assistance
Kova collects location, vehicle, service type, safety details, and dispatch notes so urgent calls move quickly.
View playbook →Auto Repair Shops
Kova collects vehicle details, symptoms, preferred times, estimate approvals, and reminder sequences for busy shops.
View playbook →Med Spas
Kova responds to consult requests, books appointments, sends reminders, and routes clinical questions to your team with boundaries.
View playbook →Dental Offices
Kova helps route patient calls, book requests, send reminders, and follow up with new patient leads while escalating sensitive questions.
View playbook →Veterinary Clinics
Kova captures pet details, visit reason, availability, reminders, and urgent escalation notes for veterinary teams.
View playbook →Law Firms
Kova captures matter type, urgency, contact details, conflict-safe notes, and consultation preferences with clear escalation boundaries.
View playbook →Real Estate Agents
Kova follows up with buyer, seller, showing, home valuation, and referral leads through SMS, email, and CRM tasks.
View playbook →Mortgage Lenders
Kova responds to purchase, refinance, pre-approval, and referral leads quickly while preserving human escalation for regulated conversations.
View playbook →Insurance Agencies
Kova captures quote details, policy questions, renewal interest, and appointment requests with safe human handoff.
View playbook →Restaurants
Kova answers guest calls, routes catering inquiries, handles event questions, and sends follow-up without overwhelming the front of house.
View playbook →Gyms & Fitness Studios
Kova follows up with trial leads, books intro sessions, sends reminders, and runs member winback workflows automatically.
View playbook →Salons & Spas
Kova handles appointment requests, service questions, reminders, waitlist follow-up, and review requests for busy beauty teams.
View playbook →Home Remodeling Contractors
Kova qualifies project type, budget range, timeline, property details, and consultation requests before leads go cold.
View playbook →Property Management Companies
Kova routes maintenance requests, leasing inquiries, owner messages, and urgent tenant calls with clear escalation rules.
View playbook →